If you booked directly with us by phone or on our website, you can enjoy a late check-out at 11 a.m. If you booked through another website (Booking, Expedia, etc.), check-out is at 10 a.m. If you would like to leave your accommodation a little later, we can offer you a late check-out, subject to availability: at 2pm for an additional charge of €29 and at 6pm for an additional charge of €49. Please do not hesitate to contact us if you are interested.

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FAQ - All the answers to your questions

Before, during or after your stay, we're here to help! Here you'll find answers to the most frequently asked questions. If you still have any doubts, don't hesitate to contact us by e-mail at info@evancy.fr or on 03 20 15 36 00.

Your booking

Cancelling and changing your booking

Cancellation or modification of your booking is free of charge up to 8 days before arrival for all bookings made online.

If you cancel within this period, we will refund the full amount of your stay or deposit.

Once the deadline has passed, it is unfortunately no longer possible to cancel or postpone your booking for any reason whatsoever.

How do I cancel my booking?

Contact our customer service team on 03 20 15 36 00 (free call)

Send an e-mail with your booking number to info@evancy.com

Confirmation of your booking

Once we have received payment for your stay, you will receive an email 2 days before your arrival with the conditions of access to the residence and practical information about your accommodation and destination.

In the case of last-minute bookings, the procedure is the same. If you do not receive an email from us, please check your spam folder.

Choosing your accommodation

When you make your reservation, you choose a type of accommodation. However, as the allocation depends on availability, we cannot guarantee that you will be able to stay in a particular flat or villa.

Pets

Pets are welcome here! We allow a maximum of two pets per accommodation. The cost is 12 euros per pet per night.

To add pets, tick this option when making your booking. The supplement will then be automatically added to the total amount.

Are you allergic to animals? We have accommodation in each residence where pets are not allowed. Please specify this in the ‘comments’ box when making your booking

Please note that spaces are subject to availability. We therefore recommend that you add this option as soon as possible.

Etoile de Mer/Etoile des Dunes: underground parking at a cost of €10 per night per car.

Bray Dunes Villa les Margats: underground parking at a cost of €7 per night per car.

Boulogne sur Mer: underground parking at a cost of €13 per night per car

Hardelot-Equihen: free outdoor parking

Oye-Plage: free outdoor parking

Camiers Sainte Cécile: free outdoor parking

Vence: outdoor parking at a cost of €10 per night per car and underground parking at a cost of €15 per night per car

Your stay

Problems during your stay

Si vous rencontrez un quelconque soucis une fois sur place, n'hésitez pas à :

Vous rendre à la réception de votre résidence s'il y en a une

Appeler le numéro d'astreinte de la résidence qui se trouve dans votre mail de confirmation

Appeler notre siège au 03 20 15 36 00 (du lundi au vendredi de 9h à 17h30 et de 9h à 19h en juillet/août)

Nous envoyer un mail à info@evancy.fr

Breakfast

When you book on our website, breakfast is included for the entire duration of your stay. You can order breakfast for each night by calling us on +33 (0)3 20 15 36 00, sending us an email at info@evancy.fr or visiting the reception desk at your residence, if there is one.

All residences on the Opal Coast

Adult breakfast package

A breakfast basket costs €12 per person per day and includes:

Packaged ground coffee, 2 filters

Tea bag

1 croissant

½ baguette

1 orange juice

Jam

1 yoghurt

Spread

Butter

Milk

Sugar

Child breakfast package

A child breakfast basket costs €7 per child per day. This child breakfast consists of:

1 pain au chocolat

1 small box of cereal

Chocolate milk

Residence in Vence on the French Riviera

The breakfast contents are the same, but the price is £13.50 per day per adult and £7 per day per child.

Arrival time

Your rental is available from 3pm. You can arrive whenever you like. However, we recommend that you check in before 8pm. If you encounter any problems, you can contact us 7 days a week by calling the number provided in your booking confirmation.

If you would like to arrive a little earlier, we can offer you a 12 p.m. arrival for an additional €19. Please contact us if you are interested, as this option is subject to availability.

Departure time

If you booked directly with us by phone or on our website, you can enjoy a late check-out at 11 a.m.
If you booked through another website (Booking, Expedia, etc.), check-out is at 10 a.m.
If you would like to leave your accommodation a little later, we can offer you a late check-out, subject to availability: at 2pm for an additional charge of €29 and at 6pm for an additional charge of €49. Please do not hesitate to contact us if you are interested.

Bed sheets/bath towels

Bed linen and bath towels are included in your booking. The bed will be made upon your arrival.

Cleaning your accommodation

End-of-stay cleaning is included in your booking. However, we kindly ask you to wash the dishes and empty the bins before you leave. If you wish, you can always book an additional cleaning service during your stay. Please do not hesitate to contact us if you are interested in this option.

Payment for your stay

Guarantee / Deposit

A deposit is required upon arrival at most of our residences. This deposit is automatically released on the day of your departure (unless there is damage to the accommodation). The time taken to release the deposit varies depending on the bank. The amount of the deposit varies depending on the residence you are staying in:

Vence - Les Jardins d'Azur: €300

Boulogne sur Mer - La Marina: €200

Camiers Sainte Cécile - Trésors d'Opale: €200

Equihen Plage - Le domaine Sauvage: €200

Bray Dunes - Villa les Margats: €200

Bray Dunes - Etoile de Mer: €200

Bray Dunes - Etoile des Dunes: €200

This bank guarantee can only be made by MASTER CARD or VISA.

If anything breaks during your stay, please inform us by email at info@evancy.fr or by phone on +33 (0)3 20 15 36 00.

Please note! If you did not book your holiday directly on our website, but through another channel, the guarantee/deposit terms and conditions may differ. Please check the terms and conditions mentioned on the specific channel.

Deposit

When making your reservation, you must pay a deposit of 30% of the total amount of your stay. The balance of the stay must be paid no later than 8 days before your arrival. If we do not receive your payment by this date, we reserve the right to cancel your entire stay.

Payment methods

The easiest and fastest way to pay for your holiday is by credit card. We accept Visa and Mastercard. If you do not have a credit card, we accept reservations paid by bank transfer on our website. If you choose this method, you will receive all the necessary information by email to make the transfer 24 hours after your reservation.

We do not accept cash payments.

It is also not possible to pay for your stay on site. We ask that you make your payment at least 8 days before your arrival.